Updates to Maintenance Package
Reinstalls Now Included in the Maintenance Package
In order to improve our service to our customers we will now be including two free reinstalls of our software in the support and maintenance package. This can be used in the event of a new server purchase or in an emergency situation where you have a server failure and Redthorn need to do an emergency reinstall. Please note that we will endeavour to carry out an emergency reinstall as soon as we can within working hours, however we always need to balance the workload of the helpdesk.
 
Out of hours installs can be arranged with prior agreement with the support team, however these will be charged on an hourly basis.
Next Software Release
We have the following items on our next release, due out in the next two weeks:
A) Amend Quantity of Material Stock Screen
The user can click on Qty Del to amend the delivered quantity, rather than having to manually calculate the values. See the image below for more information.
 
 
B) Sales Order Processing (SOP)
Deliver Sales Order/Create Job Screen
There is now the  ability to switch to show the Customer Part Number (CPN) field in the deliver sales order/create job.
 
 
C) Job and Schedule CSV Import
File Import >There is now the ability to modify following data for Jobs via CSV upload:
 
 
C.1) Updating a Job
SFJ (using job number as unique lookup)
J_DUE_DEL_DATE – promise date
J_REF_RQD – required date
J_REF_ORDER – Order Number
 
See the image below for the upload format (red fields are for reference, not for modifying).
 
 
C.2) Updating a Job Schedule
SFJSCHED (using job number and SL number as unique lookup):
JSCHED_CALLON – Order Number
JSCHED_CALLOFF – Schedule Quantity
JSCHED_DUE_DEL_DATE – Schedule Promise Date
JSCHED_CALLOFFD – Schedule Date
 
See the image below for the upload format (red fields are for reference, not for modifying).
 
 
 
For further information on these developments please contact the Support Team.
Amend Quantity of Material Stock Screen
Updating a Job
Updating a Job Schedule

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Don’t just take our word for it.

Our software supports over 600 engineering and manufacturing businesses worldwide. Visit the Knowledge Centre for more information or contact us to talk about how we can help your business grow.

CONTACT US

Redthorn (UK)
28 Momentum Place
Bamber Bridge
Preston
PR5 6EF
+44(0) 1772 336 944

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Suite 5, Level 1
190 Queen Street
Melbourne VIC 3000

SNC Solutions (Sales & Support)
1300 356 976

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© Redthorn Ltd 2020 | Terms & Conditions | Privacy Policy | Cookies | Design by Lumisi